Customer Support Representative
Are you a passionate and results-oriented individual looking to join an award-winning team? ChurnZero is seeking a Customer Support Representative to empower customers to increase revenue and retention, accelerate their impact, and deliver exceptional experiences. Join us and be a part of a team recognized for excellence in customer value and partnership.
Job Title: Customer Support Representative
**Classification:** Non-Exempt
**Reports to:** Manager, Customer Support
**Location:** Remote, US-based
**Target Salary:** $40,000 to $50,000 base, $47-55k OTE
Responsibilities
– Manage incoming support cases via email and zoom to ensure timely resolution
– Investigate and resolve product bugs, collaborate with other teams
– Respond to customer feedback, offer best practice guidance
– Provide accurate information to customers and team members
– Collaborate with other departments to improve products and services
– Meet case handling targets and SLA expectations
– Contribute to a strong team environment
Qualifications
– Undergraduate degree or equivalent experience preferred
– 2+ years’ experience in Customer Service/Support roles
– Active listener, communicative, empathetic
– Proactive problem-solver, organized, reliable
– Aptitude for learning software, working knowledge of Zendesk preferred
About ChurnZero
ChurnZero is the platform and partner for customer growth. Our software helps businesses understand, strengthen, and grow customer relationships through AI, analytics, and automation. Join us in creating hyper-personalized communications and strategic journeys to increase revenue and retention.
Why This Remote Job is Worth Applying For
This Customer Support Representative role at ChurnZero offers the opportunity to be part of a top Customer Success Team, led by industry experts. You will have the chance to work with cutting-edge technology, collaborate with cross-functional teams, and make a real impact on customer success. If you are passionate about customer service and looking for a rewarding career in a dynamic, remote environment, this role is worth applying for.
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