$19-$21/hour – Fan Support Specialist (Weekend Support)

Fan Support Specialist (Weekend Support)

About Tixr

Tixr’s on a mission to transform the ticket buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs.

The Opportunity

Our software and apps are used by a broad range of clients, from exclusive nightlife venues, to artist tours, to large-scale festivals and conferences, as well as by millions of event-goers. We are committed to providing excellent user experience with our superior and seamless app technology. Join our Client Success team and be part of the success and long-term growth of our customers.

Work-Life

This role is 100% remote with an optional work environment at our Santa Monica office. Most teams run West Coast Hours with lots of autonomy. We are only able to hire US Citizens or active US Green Card holders.

Responsibilities

• Field daily customer service inquiries
• Analyze trends in support inquiries to provide insight to the team concerning customer issues and suggestions for improving the product
• Document and implement client policies for all events
• Act as liaison between fans and the Tixr team + our clients
• Stay current with all Tixr features and processes as a product expert
• Maintain a clean support channel for clear customer communication

Qualifications

• 2+ years experience in customer support role
• Ability to stay organized and detail-oriented in a fast-paced environment
• Excellent written and verbal communication skills and professional demeanor
• Passion and appreciation for technology, design, and live events
• Enthusiasm for problem solving and providing exceptional customer service
• Previous experience working at a SaaS or E-commerce company a plus
• Knowledge of Hubspot
• Experience in a fast-paced startup environment a plus

The Perks

• Part-Time $19-$21/hour / Weekend Support Needed
• 100% Remote (USA timezones)
• Health benefits starting at $0 premium + choice of dental and vision plans
• Unlimited PTO, holidays, a paid day off on your birthday
• 401k
• Fun and relaxed work environment
• Access to awesome events!

Why This Remote Job is Worth Applying For

If you are passionate about customer support, technology, and live events, this role at Tixr offers a great opportunity to work with a dynamic team, enjoy a flexible work-life balance, and be part of a growing company in the entertainment industry.

Apply Now