Description
Shopbop, an Amazon subsidiary, is looking for a Customer Support Specialist to join their team. In this role, you will be the voice of Shopbop, assisting customers globally through various communication channels. If you have a keen eye for detail, excellent communication skills, and a customer-centric approach, this may be the perfect opportunity for you.
Key Responsibilities
– Act as a Brand Ambassador for Shopbop, providing exceptional service to all customers.
– Resolve customer issues and complaints across multiple channels in a timely manner.
– Provide customers with product information and ensure their satisfaction.
– Handle inquiries and cases professionally, following company policies.
– Utilize software programs to address customer inquiries effectively.
– Collaborate with shipping contractors to assist customers with domestic and international issues.
Basic Qualifications
– Minimum of 2 years of experience in luxury customer service-focused environments.
– Strong verbal and written communication skills.
– Ability to work a flexible schedule, including nights, weekends, and holidays.
– Proficiency in basic math and computer skills.
– High school diploma or equivalent.
Preferred Qualifications
– Fluency in Russian, Korean, Japanese, or Spanish.
– Experience with Microsoft Office products and applications.
Why This Remote Job is Worth Applying For
This Customer Support Specialist position offers a unique opportunity to work from the comfort of your own home, providing world-class service to customers globally. With a competitive salary, a supportive team environment, and the chance to represent a premier online shopping destination, this role is perfect for those who are passionate about delivering excellent customer experiences.
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